Service Excellence Assembly Using Project Management Skills March 8, 2001 Presenter: William M. Hayden Jr. Chief Operating Officer, Wendel Duchscherer Architects and Engineers, P.C., Adjunct Assistant Professor, UB School of Management, MBA Program, teaching Project Management and Total Quality Management courses. Materials Bio of William H. Hayden Jr. Presentation - Part One (PDF File - 4.7 MB) Presentation - Part Two (PDF File) - 4.9 MB) Project Management Web Sites Project Management Institute Project Management Forum   Questions and comments about this site should be sent to: Mark A.Greenfield Web Development Manager (716)645-2811 cit-webmaster@buffalo.edu Copyright © 2001 All Rights Reserved The State University of New York at Buffalo Last updated: March 12, 2001