 |
Service Excellence Celebration 2000
Project Description: The IT Employee Retention and
Development Project
resulted in an organizational structure within Administrative
Computing Services (ACS) that reduced the number of staff
in-house job titles from thirty to ten, completely described
those titles on all dimensions of performance expectations,
and defined the critical success factors against which performance
in the titles is evaluated. By coupling a more flexible
title structure with the performance program and appraisal process,
ACS has been able to inventory its core competencies and chart
a course for the professional development of its
employees. The internal title structure, skills inventory system,
and performance evaluation system are available to all ACS
employees via the unit’s intranet.
Questions and comments about this site should be sent to:
Copyright © 2000
All Rights Reserved |
|