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UB Career Services Earns Six Sigma Yellow Belt for Business Process Redesign
A team from the University at Buffalo's (UB) Career Services office recently completed training in Six Sigma principles through a program offered by the United Way of Buffalo and Erie County.
Six Sigma, a rigorous business management strategy for improving operational performance by eliminating variability and waste, was originally developed by Motorola in 1981 and is used widely in many industries.
UB Career Services offers a broad range of services to UB alumni and students, as well as employers in Western New York and beyond. BullsEye is the office’s online career and job searching system, used by more than 13,000 UB students and alumni to search for full- and part-time jobs, volunteer opportunities, and internships. Employers looking for UB students to fill job vacancies, rely on the system to inform UB candidates about opportunities.
In a months-long effort, UB Career Services used the Six Sigma approach to improve the speed with which new job postings appeared in the BullsEye system, and to reduce staff time spent on the process.
The UB team reduced the turnaround time on position postings from 11 days to 1 day, freed 10 hours of staff time per week, and developed a reviewing and prioritization procedure for all incoming job postings. The efforts also resulted in improved employer satisfaction and improved student service.
"The Six Sigma project helped us evaluate, pick apart, and improve a process that has an impact on employer, student, and alumni constituents," said Arlene Kaukus, UB's Director of Career Services. "It's also given us a model to use for all future service improvements."
"I'd like to congratulate the UB Career Services team for receiving their Six Sigma yellow-belt certifications," said Barbara Ricotta, Associate Vice President for UB's Division of Student Affairs. “We take accountability and service quality very seriously and they are to be commended for investing time to apply practices that have worked successfully across industries."