Richard Hart used to sell books, and I got the last one! He writes, "When you defend yourself from verbal abuse, the first step is to prove you heard what the other person said and you can stand up to it. The second step is to say something back YOU'D like to hear. In this way, you deliver a strong message of reassurance to yourself: that you're a kind person, that you're a strong, capable human being, that you're worthy of respect." "INDEX A: The 1408 Secondary Responses," is a list of such messages (initially published in three one-hundred-copy editions of It's a Trade Secret, the book he sold passengers from his San Francisco taxicab). The remaining two-hundred-ninety-nine books, bought by San Francisco tourists, can be found all over the world!